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| Scotsco
Terms and Policies |
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This section
is for wholesale customers who have an account set up with
Scotsco. If you don't have an account, but are interested in
setting one up, please see the Setting Up An Account section
of this site.
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| How To
Order
Scotsco Wants To Be Your
Distributor!!!
We will take an order any way it is convenient for you to
give it to us. We have a toll-free watts phone line and a
toll-free fax number. Just call us and start ordering; if
you have your customer number and part numbers we will be
faster and virtually error free. You can now place orders
through our web site, scotsco.com! Of course we will always
accept an e-mail, a letter, or a personal visit. We make it
easy. Scotsco Wants To Be Your Distributor!!!
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Terms
Scotsco Inc.'s terms are Net 10th with an approved open line
of credit. Past due accounts will be given further credit
review regarding open account privileges. Accounts which are
past due 60 days will be placed on C.O.D. status until
account is current. Accounts which are 90 days past due will
be placed on hold. Past due accounts are subject to a
handling charge on each order until they are current.
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Freight Policy
As a distributor, one of the valuable services we provide
you is a freight program.
- Accessory
orders of $1,000.00 or more will be prepaid.
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This program
is on accessories only, and exclude gas cans, sprayers,
grass catchers, and oil. All whole-good unit programs have
their own freight programs. Prepaid freight is not available
in Alaska, Hawaii, and east of the Rocky Mountain states but
freight allowance terms may be available. Prepaid freight
and freight allowance will not be allowed on accounts that
are past due.
Freight Policy is subject to change without notice.
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Cash
Application
Scotsco requires open account balances to be paid in full
each month. If partial payment is made it will first be
applied to all finance charges up to the current month. The
payment will then be applied to the oldest invoices until
the balance of the check is applied. |
Return Policy
If for some reason you need to return merchandise to Scotsco
Inc. please call first to notify us of your intent. When you
call, we will enter each item into a Returned Goods
Authorization (RGA) in our system. We will then fax or mail
you an acknowledgment which you can use as a packing slip. A
restocking charge of 20% will be applied to all returns
unless specifically waived. Merchandise sent to us without
an RGA slip included will be returned freight collect with a
letter of explanation regarding our return policy. The
account must be current and in good standing to receive an
RGA slip and return goods. RGA numbers are good for 30 days
after which time they expire. All items must be unused and
in original manufacturers packaging to be considered for
return and credit. Scotsco has no formal parts return
policy. If you have parts you wish to return, you can submit
a list to us in November or December. We will review the
list and if there are any items we can accept for return we
will do so under the policy detailed above. No obsolete or
discontinued items will be eligible for return. |
Lost, Damaged Shipments; Missing Merchandise
Please check all packages to see that no merchandise has
been left with the packing materials.
In case of a problem with your shipment, please use the
following procedure:
- FREIGHT DAMAGE
Please note any damage on the freight bill and notify your
carrier immediately. Please hold merchandise and packaging
materials for inspection by the carrier, i.e. U.P.S. or
truckline.
Please understand that Scotsco will not be responsible for
freight damage caused by the carrier.
- LOST
OR SHORT SHIPMENT
If an incomplete shipment is received, please notify
Scotsco immediately. If necessary, we will gladly send a
tracer to locate lost packages.
Please understand that Scotsco will only be responsible for
claims received within 10 days of shipment date.
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Drop
Shipments, Bus Service, Special Handling
We will be happy to do drop shipments to your customers;
however, we have a $20.00 handling fee, plus freight. All
shipments that require special handling delivery to the bus
depot, etc., will have a $20.00 charge added to the order. |
Backorder Options
Backorders are possibly the most frustrating part of our
relationship. We have over 30 suppliers, and over 100,000
line items. To combat this Scotsco carries over $6,000,000
in inventory, and has spent thousands of dollars in
forecasting software to minimize backorders. The fact
remains though, supply problems do exist, and periodically
there will be back orders. We have various options on how
you would like us to handle your back orders. |
Account Level Options
Option #1.
Your account can be coded so that when a back order for you
becomes shippable, the computer will automatically hold it
in the system for up to 12 days so you can add on to the
order. After 12 days the backorder will ship regardless.
Needless to say this option works best for customers who
order on a regular basis. If you would like your account
coded for this option, please let us know.
Option #2.
You can have all of your backorders ship regardless of size
or cost of freight on the day they become available to ship.
Option #3.
You may have all backorders automatically canceled if the
line item is not shippable.
Option #4.
You may have all orders shipped complete, which would mean
in the event of a back order, holding any shippable items
until all items were shippable.
Order Level Options
Option #1.
You also have some options on an order by order basis. Once
you select an account option, this will be the default for
all your orders. On any given order if you want to stay with
your default account option, you don’t need to request
anything, the computer will take care of it automatically.
Option #2.
If you have not selected account option #4, but you would
like a specific order shipped complete, simply request it at
the time you place the order.
Option #3.
If you have not selected account option #3, but you would
like all back orders on a specific order automatically
canceled, simply request it at the time of order.
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Information Provided
- On each
packing list, you will see a listing of your open orders
for your review.
- If you do add
on to an order, the original requested ship date will print
for any line item with a requested ship date prior to the
requested ship date on the order header.
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Pricing
Prices are updated at date of printing and are subject to
change without notice. To insure that your prices are always
up to date, Scotsco, Inc. includes a priced packing list and
your invoice with each shipment. Price quotations are
available by calling our sales desk on our toll free lines,
or on our web site. |
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